The Fresh Fragrance Customer Care Team

For any query relating to orders placed online or our website please do not hesitate to get in contact at



If you are on our website you will see a chat icon on the bottom right-hand corner, one of our customer service team are ready to help. Just click the icon and type your message, well get back to you in seconds.

Customer service hours: 

Mon - Fri 9 Am - 7 Pm

Sat-Sun 10 Am - 6 Pm 



020 395 058 13

or send us an email to:



How do I return an item?


If your product is unwanted or you have changed your mind and need to return an item please email onlinesales@freshfragrance to arrange a refund. 


What is your returns policy?


We are happy to refund your product if it is in perfect resaleable condition. I.e unopened fully sealed in its original packaging and unused.

How do I track my order?


Once you have made a purchase you will receive a tracking code and delivery slot. 



What are your delivery options?


We offer free 1st class tracked delivery so you don't miss out on your new fragrance.

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